At the heart of ESA is a tight-knit team who have been working together and forged a bond of trust since its foundation over eight years ago. They are at the centre of a network of other providers – caterers, laundry companies, cleaners, builders, gardeners and professional advisors – who can be called in to supplement the team’s core skills.

Katrina
Owner

Katrina is all about action. Talk to her about your accommodation needs. You can be confident they’re as good as satisfied – in every detail. As you’d expect from the owner!

Katrina Rosser’s background gives her a special insight into the standards expected by the executives, managers and operational staff who make ESA apartments their home while working away in the Tees Valley. She learned to meet the standards of global corporations when she trained their personnel in offshore survival at an international rescue centre between 1993 and 1998. Later, as a close protection officer to royalty, celebrities and CEO’s in the UK and Europe, she experienced the meaning of real luxury in hotels and apartments.

In 2006 she became a property developer, overseeing the design, construction, fitting and furnishing of 27 apartments on Teesside – the original core of her ESA business which now extends to Yarm, Middlesbrough and Hartlepool Marina. For leisure, surfing & snowboarding.

Favourite location: Saltburn-by-the-Sea
Top tip: Don’t hesitate to ask the impossible.

Administration
Think of Katrina as your partner. She will mobilise the accommodation side of your
project in all aspects – responding to your first enquiry; planning the location,
quantity and type of serviced apartment; meeting new residents and showing them
around; overseeing maintenance and housekeeping; being on call 24/7.

Nicola
Housekeeping
Servicing/housekeeping, inventory checking, liaising with maintenance, fitting-out new properties… Nicola does everying to keep the apartments in tip top order. After each flat is serviced, perfectionist Nicola signs off the work according to the detailed ESA checklist.

With four years experience, she is now beginning to take on responsibilities as Katrina’s deputy in making decisions, meeting and greeting new arrivals and showing them around their apartments. Living in a village on the edge of the North York Moors National Park, she enjoys horse riding.

Favourite location: Yarm
Top tip: Think of your apartment as new.

Housekeeping
Nicola organises and oversees a team of independent cleaners – not contract
cleaners, but people she knows personally whom she has trained to ESA’s exacting
standards.

Paul
Maintenance
Residents of an ESA apartment naturally take it for granted that everything works well and looks good. That’s all down to Paul. A Yarm local, Paul first met Katrina at Borrelli’s coffee shop around the corner from the ESA apartments. He learned she needed someone she could rely on to make sure ESA’s array of apartments stay in top condition.

Paul was ideally qualified. A joiner by trade, he’s an all-rounder when it comes to practical skills. To relax, he likes to cycle into the midst of the nearby North Yorkshire Moors National Park and over to its spectacular coast.

Favourite location: Yarm
Top tip: For the slightest concern, call any time.

Maintenance
As well being a joiner, Paul is on hand to take care of electrics, plumbing, decorating.. whatever’s needed to keep things running smoothly. For anything major
he has a network of specialists whose services he can call on.