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Working in partnership
Companies bring in specialists from around the world to work on projects in North East England. Organising their accommodation is a challenge for whoever is responsible – Managers’, PAs, Travel Departments, Human Resources, Project Managers and individual travellers. Our commitment is to work in partnership to mobilise all our resources to deliver a level of service that meets the needs and expectations of both company and apartment residents – from first request to last farewell.
Get directly in touch with ESA’s founder Katrina Rosser. She will mobilise the accommodation side of your project in all aspects. The collaboration with you begins with a simple call telling us: who, when, where and for how long. Such is the depth and scalability of our apartment resources we can respond to requests and arrange refinements including:
- Housing colleagues in apartments close by to facilitate team working
- Or housing colleagues away from one another for privacy outside working hours
- Enabling someone to come back to the same apartment after a period away
- Selecting the apartment most convenient for the project work site
With you every step of the way
1. Contact As the one responsible for finding accommodation, pick up the phone or send us an email simply saying where you need your staff to stay, when, for how long and for how many people.
2. Action Working with you we will provide you with all the Elite or Essential serviced apartments you require, most convenient for your new project location, in a very short turn-around time.
3. Planning We will provide you with a detailed description and inventory of the apartment, itinerary, timetable, and all the documentation needed to confirm and finalise arrangements, including any special requests such as double occupancy.
4. Arrival Katrina meets and greets the new resident(s), points out the allocated parking, then shows them around the apartment making sure they know how everything works. Naturally they’ll also want to know about the town, travel, shopping and eating places. Katrina supplies the answers before they even ask.
10 reasons why an ESA apartment is
superior to a hotel stay
1. Make significant savings
On average serviced apartments are more than 30% cheaper than staying in a hotel room of equivalent quality. The international Association of Serviced Apartment Providers rate ESA apartments “Very Good to Excellent”, comparable to a 4-5 star hotel rating. There is scope for further economies if a two bedroom apartment is occupied by two people on the same project. That’s because the price is based per apartment not per person.
2. Feel at home
When you step into an ESA apartment, you feel at home, not just a guest. With separate bedrooms, living space and kitchen – fully furnished and equipped throughout – you can divide up your time and activities in the natural way you would at home. As a member of the global Association of Serviced Apartment Providers, we adhere to their standards of accommodation, customer service, comfort, privacy, value for money and safety.
3. Eat as you please
Your kitchen is fully fitted and equipped (including dishwasher) to the high standards you would expect at home, so you can cook as you would at home - whether it’s to entertain colleagues or clients, make a quick fresh snack or a favourite breakfast. For convenience, we can arrange meals to make with pre-prepared ingredients.
4. Enjoy independence
As a resident with your own front door, you have the freedom to work, relax or have a meeting whenever you please. The longer you stay the more important it is to have your own space instead of having to go out to escape the boredom of living in one room for months. Quietness is a key feature of our apartments, so you can enjoy uninterrupted privacy to the full.
5. Be entertained
Coming home from a demanding day on site, you can spread yourself across your living room sofa and immerse yourself in all that the latest and best in home entertainment technology can provide - unlimited high speed Wi-Fi, Smart TV and Sky Max, an array which is continually upgraded.
6. Live like a local
When living in another city, region or country, it’s good to have authentic experiences to remember. As an ESA apartment resident you get more than a taste of local life, you share in it. Elite Apartments are in central, sought-after but secluded spots within real communities. By shopping, eating-out, drinking and relaxing as locals do you get to know them and their culture. Instead of room service, an experience of real life.
7. Have family to stay
Naturally, when people are working away for long periods, what they miss most is family life. ESA apartments have two or more bedrooms plus bathrooms; and they are spacious. Family members have freedom to be themselves when they come to visit for however long, or stay there whilst seeking a permanent home - flexibility no hotel can offer.
8. Parking and transport solved
It’s good to have you own car to get to and from the project site, do business around the area or get away to the beautiful places nearby. So it’s good to know you have a designated, secure parking space right beside your building. Residents appreciate the fact that ESA apartments are situated strategically for fast access to main road, rail and air links.
9. Tailor provision to needs
Until we get the call, we seldom know how many people a company wants to send, when or for how long. But we do know we have the resources to accommodate whatever is demanded. What’s more, we recognise the advantages of keeping company staff together by providing multiple apartments in same location. Living in a “village”, people work better because they can relax together.
10. Feel fully supported
When new residents arrive, we welcome them individually, show them round, demonstrate how everything works and give them inside information about making the most of the locality. Throughout their stay, we take care of the cleaning and change of bedlinen and are on-call 24/7 with help and answers to any questions or requests that come up. With ESA it’s personal.
Our Clients
View All Testimonials
I have been living in ESA’s serviced apartments for 2 ½ months and it has felt like a second home to me during a very busy work assignment. The furnishings and facilities are excellent and any minor maintenance issues have been resolved promptly and efficiently. The apartments are situated in a secluded mews in central Yarm which is very quiet and yet only a few minutes’ walk to local restaurants, pubs and other services. The very friendly team regularly checks in to ensure that I have everything I need and the weekly cleaning service is excellent and much appreciated given my busy schedule. I couldn’t have wished for a more comfortable stay.
Garry Hutcheson, Project Services Manager
Our Locations
Read More
Yarm
Historic Yarm is splendidly situated on either side of the broad, cobbled thoroughfare voted BBC High Street of the Year in 2007 for its exciting variety of quality shops, cafés and pubs.
Middlesbrough
At the centre of the Tees Valley, Middlesbrough is its biggest town. Victorian grandeur is complemented by innovative architecture, It’s a fine and welcoming place to live and visit.
FAQs View All FAQs
Has there been any request you’ve been unable to meet?
Posted by indigo on April 20, 2017
Not up to now. We have received serviced apartment requests at short notice for as many as 41 international visitors and we have delivered within a week.
Do you let apartments for holidays?
Posted by indigo on
No, they are exclusively for use by professionals away on business who do not tolerate the signs of wear and tear inevitable in a holiday let.
What is the maximum number of apartments you can supply at once?
Posted by indigo on
Our resources are scalable. In addition to apartments which we own or are on permanent lease, we have reliable local developers who meet our standards. Our record so far is 36 at a time.
What can you tell me about the locality where I’ll be living?
Posted by indigo on
Every apartment has a folder with helpful general facts about doctors, schools, police, tourist attractions, cafes etc., but we plan to upgrade this to information accessed on a tablet and specific to an individual’s profile e.g. For a health and fitness fan – local gym, physio, cycle routes, sports venues, organic eating.
Can you help with food?
Posted by indigo on
Apartments are self-catering, but residents in Elite apartments get started with a Welcome Hamper, and we can make eating-in easy with “Hello Fresh”, book caterers for special occasions and recommend local eateries and delivery services.
What do you need to know in order for us to make a reservation?
Posted by indigo on
Just give us a list of names, arrival/departure dates and preferred location. It’s all we need to know to mobilise the solution complete in every detail.
Do ESA apartments match our company policy on the environment?
Posted by indigo on
The apartments we own or lease comply with high standards of environmental management regarding energy consumption, waste handling and material sourcing.
What do you mean by “serviced”?
Posted by indigo on April 11, 2017
Fully Inclusive of all utility bills along with housekeeping service. All apartments have undergone a thorough deep clean before a new resident arrives. After that, Elite apartments get a weekly service – dusting, vacuuming, washing-up, bathroom clean-down and bedlinen, towel and bathmat change. Essential apartments have a weekly towel/bedlinen change.
What happens when I arrive?
Posted by indigo on
Once we’ve agreed a time, we meet and greet you personally at the door, show you round, demonstrate how all the appliances work, connect you up to the internet and give you the keys and answer any queries about the apartment and the area.
Do you charge per apartment or per person?
Posted by indigo on
Per apartment. This means another member of the project team can share or family or partner come to stay without any extra charge.
Is there a standard charge or can we make individual arrangements?
Posted by indigo on
Elite apartments start at £90 per night and Essential apartments at £60 a night, for multiple apartments occupied by the same company for periods in excess of one month.
What’s the shortest and longest time I can stay in an ESA apartment?
Posted by indigo on
The advantages over a hotel become apparent after nightly stays, so that’s the minimum. There’s no set maximum because we’ve known on-site projects to last for as long as three years.
