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Has there been any request you’ve been unable to meet?

Not up to now. We have received serviced apartment requests at short notice for as many as 41 international visitors and we have delivered within a week.

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Can you help with food?

Apartments are self-catering, but residents in Elite apartments get started with a Welcome Hamper, and we can make eating-in easy with “Hello Fresh”, book caterers for special occasions and recommend local eateries and delivery services.

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Do ESA apartments match our company policy on the environment?

The apartments we own or lease comply with high standards of environmental management regarding energy consumption, waste handling and material sourcing.

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What do you mean by “serviced”?

Fully Inclusive of all utility bills along with housekeeping service. All apartments have undergone a thorough deep clean before a new resident arrives. After that, Elite apartments get a weekly service – dusting, vacuuming, washing-up, bathroom clean-down and bedlinen, towel and bathmat change. Essential apartments have a weekly towel/bedlinen change.

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What happens when I arrive?

Once we’ve agreed a time, we meet and greet you personally at the door, show you round, demonstrate how all the appliances work, connect you up to the internet and give you the keys and answer any queries about the apartment and the area.

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Is there a standard charge or can we make individual arrangements?

Elite apartments start at £90 per night and Essential apartments at £60 a night, for multiple apartments occupied by the same company for periods in excess of one month.

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