UK
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Feel fully supported
ESA score 10/10 for Feel fully supported
Building up relationships
When new residents arrive, we welcome them individually, show them round, demonstrate how everything works and give them inside information about making the most of the locality. Throughout their stay, we take care of the cleaning and change of bedlinen and are on-call 24/7 with help and answers to any questions or requests that come up. With ESA it’s personal.
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Hotel room score 2/10 for Feel fully supported
Here today…
With no single point of contact, who really understands what you need? And will they be ready for your next project?
Our Clients
View All Testimonials
Their flexibility regarding dates and short notice bookings helps immensely and their willingness to meet visitors at all hours shows their professionalism and the service you can expect. The apartments are fully furnished to a high standard and with all accessories included. The fixed costs which include all utilities, internet, Sky TV and a weekly cleaning service means there are no hidden extras at the end. They are in an excellent location with easy access to our site, shops and restaurants, which benefits all our visitors.
Frances McGurry, Senior P.A.
Our Locations
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Yarm
Historic Yarm is splendidly situated on either side of the broad, cobbled thoroughfare voted BBC High Street of the Year in 2007 for its exciting variety of quality shops, cafés and pubs.
Middlesbrough
At the centre of the Tees Valley, Middlesbrough is its biggest town. Victorian grandeur is complemented by innovative architecture, It’s a fine and welcoming place to live and visit.
FAQs View All FAQs
Has there been any request you’ve been unable to meet?
Posted by indigo on April 20, 2017
Not up to now. We have received serviced apartment requests at short notice for as many as 41 international visitors and we have delivered within a week.
Do you let apartments for holidays?
Posted by indigo on
No, they are exclusively for use by professionals away on business who do not tolerate the signs of wear and tear inevitable in a holiday let.
What is the maximum number of apartments you can supply at once?
Posted by indigo on
Our resources are scalable. In addition to apartments which we own or are on permanent lease, we have reliable local developers who meet our standards. Our record so far is 36 at a time.
What can you tell me about the locality where I’ll be living?
Posted by indigo on
Every apartment has a folder with helpful general facts about doctors, schools, police, tourist attractions, cafes etc., but we plan to upgrade this to information accessed on a tablet and specific to an individual’s profile e.g. For a health and fitness fan – local gym, physio, cycle routes, sports venues, organic eating.
Can you help with food?
Posted by indigo on
Apartments are self-catering, but residents in Elite apartments get started with a Welcome Hamper, and we can make eating-in easy with “Hello Fresh”, book caterers for special occasions and recommend local eateries and delivery services.
What do you need to know in order for us to make a reservation?
Posted by indigo on
Just give us a list of names, arrival/departure dates and preferred location. It’s all we need to know to mobilise the solution complete in every detail.
Do ESA apartments match our company policy on the environment?
Posted by indigo on
The apartments we own or lease comply with high standards of environmental management regarding energy consumption, waste handling and material sourcing.
What do you mean by “serviced”?
Posted by indigo on April 11, 2017
Fully Inclusive of all utility bills along with housekeeping service. All apartments have undergone a thorough deep clean before a new resident arrives. After that, Elite apartments get a weekly service – dusting, vacuuming, washing-up, bathroom clean-down and bedlinen, towel and bathmat change. Essential apartments have a weekly towel/bedlinen change.
What happens when I arrive?
Posted by indigo on
Once we’ve agreed a time, we meet and greet you personally at the door, show you round, demonstrate how all the appliances work, connect you up to the internet and give you the keys and answer any queries about the apartment and the area.
Do you charge per apartment or per person?
Posted by indigo on
Per apartment. This means another member of the project team can share or family or partner come to stay without any extra charge.
Is there a standard charge or can we make individual arrangements?
Posted by indigo on
Elite apartments start at £90 per night and Essential apartments at £60 a night, for multiple apartments occupied by the same company for periods in excess of one month.
What’s the shortest and longest time I can stay in an ESA apartment?
Posted by indigo on
The advantages over a hotel become apparent after nightly stays, so that’s the minimum. There’s no set maximum because we’ve known on-site projects to last for as long as three years.
